Senior Technical Site Support

Jobtailor; Exton (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking an IT Support Specialist to manage the site’s infrastructure and end-user devices in Exton, PA, ensuring compliant operations for MES, ERP, servers, and networked workstations while upholding corporate policies.

You will collaborate with international teams, handle on-call support, and drive improvements in service delivery, security, and reliability in a regulated manufacturing environment.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 3+ years in IT support or IT operations, preferably in a regulatory manufacturing environment.
• Experience collaborating within international teams.
• Excellent interpersonal and communication skills.
• Strong service orientation and ability to meet deadlines.
• English language proficiency.
• Desktop support and MS Office Suite.
• MS Windows Server administration.
• Network technologies and AD.
• Office 365.
• Ability to comply with company safety and quality policies.
• Regulatory requirements including cGMP, 21 CFR Part 11.

Responsibilities

• Develop and operate all aspects of the site's infrastructure and End User devices.
• Provide support for facility IT systems and end users, including MES, ERP, servers, LAN/WAN equipment, desktops, laptops, communication, and collaboration systems.
• Assist with troubleshooting and problem determination/resolution.
• Collaborate with regional and global Digital and Transformation teams to maintain the service catalogue and service level agreements.
• Participate in local, regional, and global Digital and Transformation projects.
• Coordinate project rollouts at the local site level.
• Use Service Management tools to track workloads.
• Participate in the on-call support rotation.
• Maintain a clean, orderly, and safe work area.
• Demonstrate exemplary behavior regarding IT security.
• Comply with regulations, policies, procedures, safety rules, environmental health and safety requirements, and the corporate Code of Conduct.
• Support Lean Sigma programs and activities.
• Perform other duties as assigned based on business needs.

Skills

Interpersonal communication

Service orientation

Time management

Independent work

English proficiency

Problem-solving

Education

Bachelor's Degree in Computer Science

ITIL Foundations v3

Tools

Windows Server

Active Directory

Office 365

LAN/WAN

MES/ERP systems

Job description

• Develop and efficiently operate all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures
• Provide support for facility IT systems and end users, including shop floor systems, MES, ERP, servers, LAN/WAN equipment, desktops, laptops, communication, and collaboration systems
• Assist with troubleshooting and problem determination/resolution
• Collaborate with regional and global Digital and Transformation teams to maintain the service catalogue and service level agreements
• Participate in local, regional, and global Digital and Transformation projects
• Coordinate project rollouts at the local site level
• Use Service Management tools to track workloads
• Participate in the on-call support rotation
• Maintain a clean, orderly, and safe work area
• Demonstrate exemplary behavior regarding IT security
• Comply with regulations, policies, procedures, safety rules, environmental health and safety requirements, and the corporate Code of Conduct
• Support and contribute to Lean Sigma programs and activities
• Perform other duties as assigned based on business needs

Requirements

• Bachelor's Degree in Computer Science, or equivalent experience required
• 3+ years of experience in IT support and/or IT operations, ideally in a regulatory manufacturing environment
• Experience collaborating within international teams
• Excellent interpersonal and communication skills
• Strong service orientation
• Ability to work on own initiative and meet deadlines
• Openness to change and preparedness to drive change
• Required language: English
• Desktop support, including MS Office Suite
• MS Windows Server administration
• Network technologies/protocols and administration
• Microsoft Active Directory
• Microsoft Office 365
• Ability to comply with company safety and quality policies
• Ability to comply with relevant SOPs and regulatory requirements, including cGMP, Computer System Validation, and 21 CFR Part 11
• ITIL Foundations v3 preferred
• Willingness/ability to travel up to 10%, up to 26 business days per year
• Ability to perform light exertion involving up to 20 lbs/9 kg
• Where permitted by law, satisfactory completion of background screening is required for employment

Core Competencies

Demonstrates expertise in IT support and operations, with a strong focus on regulatory compliance and service orientation. Proficient in managing infrastructure, end-user devices, and collaborating on digital transformation projects.

Highest-signal resume keywords

• IT Support Experience
• MS Windows Server Administration
• Network Technologies/Protocols
• Microsoft Active Directory
• CGMP Compliance

ATS Optimization Keywords

Hard Skills

• Desktop Support
• MS Office Suite
• Microsoft Office 365
• Service Management Tools
• Troubleshooting
• Problem Resolution
• Regulatory Requirements
• Computer System Validation
• 21 CFR Part 11
• Lean Sigma Programs

Soft Skills

• Excellent Interpersonal Skills
• Strong Service Orientation
• Ability to Work Independently
• Openness to Change
• Communication Skills

Certifications & Qualifications

• Bachelor's Degree in Computer Science
• ITIL Foundations v3

Industry Keywords

• Regulatory Manufacturing Environment
• Safety Policies
• Quality Policies
• SOPs

Tools & Technologies

• LAN/WAN Equipment
• Collaboration Systems
• MES
• ERP