IT Regional Service Technician

Jobtailor

Philadelphia (Philadelphia County)

On-site

USD 45,000 - 65,000

Full time

8 days ago

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Job summary

Jobtailor is seeking an IT Support Technician to diagnose and resolve technical issues on workstations, mobile devices, and entry-level servers. You will provide onsite and remote support, document interactions, and ensure KPI-aligned ticket resolution.

Responsibilities include hardware repair, VPN trouble-shooting, OS configuration, data backup, and routine maintenance. Travel to Philadelphia-area sites is required as needed.

Qualifications

Proven experience with hardware assembly, maintenance and repair.
Strong knowledge of Windows OS installation, recovery and updates.
Familiarity with antivirus, security and firewall technologies.
Working knowledge of business networking incl. Active Directory and file sharing.
Solid troubleshooting across OS, hardware and network issues.

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, OS, software, hardware, and entry-level server support.
Provide onsite and remote customer support with documentation and follow-up.
Prioritize and resolve tickets per SOPs and KPIs.
Troubleshoot desktop problems, VPN connectivity, hardware failures, and basic server functions.
Perform hardware repair and routine maintenance, including diagnostics and cleaning.
Run network cabling, install patch panels, and set up racks using wiring schemas.
Install, configure, and update operating systems, antivirus tools, and office suites.
Back up data and perform system restores as needed.
Travel onsite to local client premises within the Philadelphia Metro Region.

Skills

Windows OS

Hardware Repair

Networking

Active Directory

Group Policy

VPN

Security Tools

A+ Certification

Net+ Certification

Sec+ Certification

Customer Support

Documentation

Tools

Active Directory

Group Policy

Exchange

Connection Software

Microsoft Office

VPN

Firewalls

Patch Panels

Wiring Schemas

Job description

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform complete hardware repair, maintenance, and security tasks, including cleaning, component replacement, and in-depth diagnostics
Run network cables, install patch panels, and set up racks/enclosures using wiring schemas, tools, and layouts
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores as needed
Test solutions for accuracy, document work, and provide recommendations for ongoing system health
Travel onsite to local client premises throughout the Philadelphia Metro Region

Requirements

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS (installation, recovery, setup, updates)
Knowledge of major software suites, e.g., Microsoft Office
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server)
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver's License
A+, Net+, and Sec+ certifications, or equivalent experience
Experience with all modern operating systems
Deep understanding of business networking
Deep understanding of Active Directory, Group Policy, File Sharing, etc.
General understanding of technology related to small-medium businesses
Virtualization experience is a plus
Consistent hand and finger dexterity necessary to operate computer equipment
Consistently required to sit, stand, walk, talk, hear, and see
Routine use of hands to type
Ability to travel dependent on company needs
Occasional need to lift and/or move up to 30 pounds

Core Competencies

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining and repairing systems while adhering to established procedures and performance metrics.

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