IT Regional Service Technician

Jobtailor

United States

On-site

USD 48,000 - 64,000

Full time

7 days ago

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Job summary

Jobtailor is seeking an IT Support Technician to diagnose and resolve issues across desktops, servers, and networks in the Grand Rapids area. You will provide on-site and remote support, document interactions, and ensure ticket adherence to SOPs and KPIs.

The role requires strong troubleshooting, familiarity with Windows OS, AD/GP, and basic server concepts, plus willingness to travel. Certifications such as A+, Net+, or Sec+ are preferred.

Qualifications

Proven troubleshooting across OS, hardware, and network issues.
Experience with Windows OS installation, recovery, updates.
Familiarity with AD, Group Policy, file sharing, Exchange.
Ability to travel as needed; valid drivers license.
Certifications: A+, Net+, Sec+ preferred.

Responsibilities

Diagnose and resolve technical issues involving workstations, mobile devices, OS, software, hardware, and servers.
Provide customer support onsite and remotely using connection software.
Document and follow up on every customer interaction.
Prioritize and resolve tickets per SOPs and knowledge-base articles.
Troubleshoot advanced desktop problems, VPN, hardware failures, and basic server functions.
Back up data and perform system restores; run tests and document outcomes.
Support customers in Grand Rapids, MI, with possible travel to Lansing, MI.

Skills

Troubleshooting

Documentation

Customer service

Certifications (A+, Net+, Sec+)

Travel flexibility

Education

Associate degree in IT or related field

Tools

Connection Software

Patch Panels

Racks and Enclosures

Office Productivity Suites

Firewall Technologies

Job description

Diagnose and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support onsite and remotely using connection software
Document and follow up on every customer interaction
Prioritize and resolve tickets according to established SOPs and knowledge-base articles while meeting or exceeding KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform hardware repair, maintenance, security tasks, component replacement, and diagnostics
Run network cables, install patch panels, and set up racks and enclosures
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores
Test solutions, document work, and provide recommendations for ongoing system health
Support clients primarily in Grand Rapids, Michigan, with occasional travel to Lansing, Michigan

Requirements

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS, including installation, recovery, setup, and updates
Knowledge of major software suites, including Microsoft Office
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, Exchange, and Microsoft Server
Solid troubleshooting skills across operating system, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver’s License
A+, Net+, and Sec+ certifications or equivalent experience preferred
Experience with modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, and file sharing preferred
General understanding of technology related to small-medium businesses preferred
Virtualization experience is a plus
Ability to travel based on company needs
Ability to occasionally lift and/or move up to 30 pounds
Consistent hand and finger dexterity to operate computer equipment
Ability to sit, stand, walk, talk, hear, see, type, and occasionally stoop, kneel, crouch, twist, crawl, reach, and stretch

Core Competencies

Demonstrates strong technical support capabilities, including troubleshooting hardware and software issues, managing operating systems, and providing customer service. Proficient in business networking and familiar with security technologies, ensuring effective resolution of technical problems.

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