IT Support Technician - Level 2 (Fab & Device Mgmt)

Iron Systems, Inc; Beaverton (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Iron Systems, Inc. seeks an IT Support Specialist to help users across desktops, laptops, mobile devices, and printers. You will troubleshoot hardware, software, and network issues and set up new devices for users.

You will manage device inventory, install OS and applications, maintain security with antivirus and updates, and document support requests in the ticketing system. Collaboration with IT teams and vendors is expected.

Qualifications

• Provide basic IT support for desktops, laptops, mobile devices, and printers.
• Troubleshoot hardware, software, and network problems.
• Set up and configure new devices for users.

Responsibilities

• Install and update operating systems and applications.
• Maintain an inventory of all devices and perform regular checks.
• Keep records of all support requests in the ticketing system.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

Networking basics

Device provisioning

Documentation

Team collaboration

Security best practices

Tools

Ticketing system

Endpoint monitoring tools

Job description

Iron Systems, Inc. seeks an IT Support Specialist to help users across desktops, laptops, mobile devices, and printers. You will troubleshoot hardware, software, and network issues and set up new devices for users.

You will manage device inventory, install OS and applications, maintain security with antivirus and updates, and document support requests in the ticketing system. Collaboration with IT teams and vendors is expected.