IT Support Specialist

Holt Logistics Corp.; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Holt Logistics Corp. in Kentucky seeks an IT Support Specialist Level I to provide technical assistance for hardware, software, and network issues, enabling employees to work efficiently.

You will respond to inquiries, troubleshoot, install and maintain workstations, monitor assets, support onboarding, and document solutions while staying current with IT best practices.

Strong communication and customer service skills are essential.

Qualifications

• Certifications in IT support are preferred.
• Experience in IT help desk or troubleshooting roles.
• Strong knowledge of Windows/macOS, networks, and hardware.

Responsibilities

• Respond to user inquiries regarding computer systems, software, and hardware.
• Diagnose and troubleshoot technical issues, including hardware, software, network, and peripheral problems.
• Install, configure, test, and upgrade workstations, servers, and related hardware/software.

Skills

Excellent communication

Customer service

Problem solving

Organizational skills

Education

CompTIA A+

Network+

Security+

Microsoft Certified Professional (MCP)

Tools

SolarWinds platform

Ticketing systems

Remote support tools

Job description

Position Summary

An IT Support Specialist Level I provides technical assistance and support to users experiencing hardware, software, or network issues. This role is critical for ensuring the smooth operation of an organization’s IT systems and empowering employees to use technology efficiently.

Key Responsibilities

• Respond to user inquiries and support requests regarding computer systems, software, and hardware.


• Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems.


• Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software.


• Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies.


• Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location.


• Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems.


• Maintain and update technical documentation, including issue logs and solutions.


• Enforce IT policies and procedures to ensure system security and compliance.


• Monitor system performance, conduct regular maintenance, and apply software patches and updates.


• Collaborate with other IT teams to elevate and resolve complex issues.


• Assist with onboarding/offboarding processes for employees.


• Stay current with technological advancements and recommend improvements.

Required Skills & Qualifications

• CompTIA A+, Network+, Security+ certification is desirable.


• Microsoft Certified Professional (MCP) desired.


• Experience in IT support, help desk, or technical troubleshooting roles.


• Strong knowledge of PC operating systems (Windows, macOS), networking basics, and hardware troubleshooting.


• Able to evaluate network performance and make necessary recommendations.


• Familiarity with ticketing systems, remote support tools, and IT asset management platforms.


• Proficient with SolarWinds platform.


• Excellent communication and customer service skills.


• Ability to explain technical concepts to non-technical users.


• Strong problem-solving and organizational skills.