Field IT Support Pro II

Iron Bow Technologies; Wytheville (VA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Family-oriented culture

Job summary

Iron Bow Technologies in Virginia is looking for an IT Support Technician to deliver exceptional technical support for the Virginia Information Technology Agency. You will install, maintain, and repair IT systems and troubleshoot issues while providing an outstanding customer experience.

You will be responsible for system updates and support of both Windows and MAC operating systems. This role involves local travel and the opportunity to collaborate with various clients, ensuring their technical needs are met efficiently.

Join a family-oriented culture at Iron Bow where you can make a meaningful impact in the community and enjoy career growth.

Qualifications

• Two or more years of experience in IT support.
• Demonstrated proficiency in hardware troubleshooting.
• Self-driven problem solver with strong critical-thinking skills.

Responsibilities

• Provide technical/IT support for Commonwealth of Virginia.
• Perform hardware and software installation and maintenance.
• Manage end-user device configurations and imaging.

Skills

System imaging and deployment

Break/fix hardware troubleshooting

Network troubleshooting

Password resets using Active Directory

Customer service

Critical thinking

Education

High School diploma plus advanced training

Tools

Windows 10/11

MAC operating systems

Job description

Iron Bow Technologies in Virginia is looking for an IT Support Technician to deliver exceptional technical support for the Virginia Information Technology Agency. You will install, maintain, and repair IT systems and troubleshoot issues while providing an outstanding customer experience.

You will be responsible for system updates and support of both Windows and MAC operating systems. This role involves local travel and the opportunity to collaborate with various clients, ensuring their technical needs are met efficiently.

Join a family-oriented culture at Iron Bow where you can make a meaningful impact in the community and enjoy career growth.