IT Support Technician - Keep Teams Connected & Efficient

Workbox Staffing; Grand Rapids (MI); Vor Ort; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

Workbox Staffing in Grand Rapids, MI is seeking an IT Support Technician to be the first line of tech support for staff. You will troubleshoot hardware and software, assist users with inquiries, and maintain IT systems across locations to keep operations running smoothly.

The role emphasizes proactive problem solving, managing user accounts and security, and coordinating with vendors to resolve issues quickly.

Qualifikationen

• Bachelor’s degree or equivalent work experience.
• CSP certification is desired but not required.
• Self-starter; take initiative and drive results independently.
• Competitive spirit; thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Bi-lingual (Spanish/English) is a plus but not required.
• Proficiency in Microsoft Office Suite.

Aufgaben

• Serve as the primary IT support contact for staff, ensuring timely responses and issue resolution.
• Troubleshoot hardware and software issues following SOPs or escalate as needed.
• Assist remote and in-office users with connectivity and software access.
• Provide on-site support for hardware deployments, maintenance, and troubleshooting.
• Manage user accounts, permissions, and security settings.
• Track issues and document processes to enable self-service and long-term fixes.
• Maintain IT documentation and inventory; coordinate with vendors.

Kenntnisse

Self-starter

Independent worker

Strong communication

Bilingual Spanish/English

Microsoft Office

Ausbildung

Bachelor's degree or equivalent

Certified Staffing Professional (CSP) – desired

Jobbeschreibung

Workbox Staffing in Grand Rapids, MI is seeking an IT Support Technician to be the first line of tech support for staff. You will troubleshoot hardware and software, assist users with inquiries, and maintain IT systems across locations to keep operations running smoothly.

The role emphasizes proactive problem solving, managing user accounts and security, and coordinating with vendors to resolve issues quickly.