IT Support Technician

Workbox Staffing; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Workbox Staffing in Grand Rapids, MI is seeking an IT Support Technician to be the first line of tech support for staff. You will troubleshoot hardware and software, assist users with inquiries, and maintain IT systems across locations to keep operations running smoothly.

The role emphasizes proactive problem solving, managing user accounts and security, and coordinating with vendors to resolve issues quickly.

Qualifications

• Bachelor’s degree or equivalent work experience.
• CSP certification is desired but not required.
• Self-starter; take initiative and drive results independently.
• Competitive spirit; thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Bi-lingual (Spanish/English) is a plus but not required.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary IT support contact for staff, ensuring timely responses and issue resolution.
• Troubleshoot hardware and software issues following SOPs or escalate as needed.
• Assist remote and in-office users with connectivity and software access.
• Provide on-site support for hardware deployments, maintenance, and troubleshooting.
• Manage user accounts, permissions, and security settings.
• Track issues and document processes to enable self-service and long-term fixes.
• Maintain IT documentation and inventory; coordinate with vendors.

Skills

Self-starter

Independent worker

Strong communication

Bilingual Spanish/English

Microsoft Office

Education

Bachelor's degree or equivalent

Certified Staffing Professional (CSP) – desired

Job description

For 28 years, we've been a leading Michigan-based staffing agency, proudly serving communities across 5 states. As an independent, privately held company, we're deeply committed to connecting talented individuals with rewarding opportunities in manufacturing, logistics, and industrial sectors. Our DO GOOD mission drives everything we do, ensuring a positive impact on our team, candidates, clients, and inthe communities we serve daily.

Position: IT Support Technician- Full Time

Compensation: Salary Pay

Location: Grand Rapids, MI

As an IT Support Technician, you will play a vital role in ensuring employees have seamless access to the technology they need. As the first line of support, you'll troubleshoot hardware and software issues, assist users with technical inquiries, and maintain IT systems across all locations. With a proactive mindset and strong problem-solving skills, you'll help optimize efficiency by managing user accounts, security permissions, and IT inventory while collaborating with vendors and internal teams. If you're a tech-savvy professional who thrives on solving challenges and delivering excellent service, we’d love to hear from you!

Responsibilities:

• Serve as the primary point of contact for IT support requests and technical inquiries, ensuring timely responses and issue resolution.
• Troubleshoot and resolve issues following standard operating procedures (SOPs) or elevate complex cases with documented details.
• Assist remote and in-office employees with connectivity, software access, and device setup, ensuring minimal disruption to workflows.
• Provide on-site support for hardware deployments, maintenance, and troubleshooting at local branch locations as needed.
• Install, configure, and maintain workstations, laptops, peripherals, and office technology (e.g., displays, docks, cameras, headsets, network connections).
• Perform basic hardware repairs and coordinate with vendors for advanced troubleshooting and warranty support.
• Support software installations, updates, and basic configuration requests while ensuring compatibility with company systems.
• Manage user accounts, permissions, and security settings in compliance with established policies.
• Handle onboarding and offboarding tasks, including account setup, access management, and deactivation following established procedures.
• Track and document IT support issues to identify patterns, recommend self-service solutions, and contribute to long-term fixes.
• Maintain up-to-date documentation of IT processes, troubleshooting guides, and user instructions.
• Follow IT policies and actively contribute to process improvement discussions to enhance efficiency and user experience.
• Manage inventory of IT supplies, consumables, and end-user equipment, ensuring proper documentation and timely ordering of replacements.
• Assist in supporting communication systems, including VoIP phones and conference room equipment.
• Coordinate with vendors to elevate, troubleshoot, and resolve user-impacting issues effectively.
• Perform additional duties as assigned to support IT operations and business needs.
• Work overtime as required to support critical IT operations.
• Grit: Determination, Hustle, Positivity, Tenacity.

Qualifications:

• Bachelor’s degree or equivalent work experience.
• Certifications: Certified Staffing Professional (CSP) is desired but not required.
• Self-starter: Take initiative and drive results independently.
• Competitive spirit: Thrive in a fast-paced, goal-oriented environment.
• Energetic and positive: Bring enthusiasm to your work.Can-do attitude.
• Excellent written and verbal communication skills: Clear and effective communication is essential.
• Bi-lingual (Spanish/English) is a plus but not required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is desired.

Why Join Us?

• Impact: You’ll make a difference in people’s lives by connecting them with meaningful employment opportunities.
• Growth: We offer professional development and advancement opportunities.
• Community: Be part of a company that genuinely cares about its communities.

If you’re ready to contribute to our mission and thrive in a dynamic environment, we’d love to hear from you!