IT Helpdesk Intern: Tech Support in Training

Fishbeck, Thompson, Carr & Huber; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Fishbeck, Thompson, Carr & Huber is seeking an IT Helpdesk Intern to join our Grand Rapids, MI team. This full-time internship will support the IT group with first-level technical assistance across departments and staff.

You will troubleshoot devices, assist with password resets, manage hardware/software deployments, and help ensure smooth onboarding/offboarding. Strong communication and a drive to learn are essential.

Qualifications

• Pursuing an associate's or bachelor's degree in IT/CS or related field.
• Basic knowledge of Windows operating systems and Microsoft 365.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and work independently.

Responsibilities

• Assist employees with password resets, account access, and IT service requests.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
• Configure and deploy computer hardware and software.
• Assist with inventory management, asset tracking, and equipment setup.
• Document support tickets and resolutions using the help desk system.
• Support onboarding and offboarding activities for employees.
• Collaborate with IT team on projects and system upgrades.
• Maintain excellent customer service and communication with end users.

Skills

Windows OS

Microsoft 365

Communication

Independent work

Troubleshooting concepts

Education

Associate's or Bachelor's in IT/CS

Tools

Help desk software

Job description

Fishbeck, Thompson, Carr & Huber is seeking an IT Helpdesk Intern to join our Grand Rapids, MI team. This full-time internship will support the IT group with first-level technical assistance across departments and staff.

You will troubleshoot devices, assist with password resets, manage hardware/software deployments, and help ensure smooth onboarding/offboarding. Strong communication and a drive to learn are essential.