Frontline IT Helpdesk Technician & Dispatch Coordinator

Hirebridge; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Hirebridge in Grand Rapids, MI is seeking a first-level IT support specialist to handle service requests related to workstations, servers, printers, networks, and vendor software.

You will assess issues, document details, and escalate to Level 2 according to SLA guidelines. You will coordinate with IT teams to deploy resources, update clients, and maintain ConnectWise records. Strong communication and multi-tasking are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent with basic computer skills.
• Experience documenting client issues and following SLA guidelines.
• Familiarity with Microsoft Windows core applications and OS.
• Ability to multi-task and work in a fast-moving environment.
• Strong communication and interpersonal skills.

Responsibilities

• Handle Level 1 IT support tickets for workstations, servers, printers, networks.
• Assess issues, document details, and escalate to Level 2 when needed.
• Coordinate with IT teams to deploy resources and resolve requests.
• Maintain ConnectWise tickets and update clients on progress.
• Assist with basic disaster recovery and security tasks as applicable.

Skills

First level IT support

Ticketing & SLA adherence

Microsoft Windows & Office

Communication

Team coordination

Disaster recovery knowledge

Education

High School Diploma

Tools

ConnectWise

Dispatch portal

Job description

Hirebridge in Grand Rapids, MI is seeking a first-level IT support specialist to handle service requests related to workstations, servers, printers, networks, and vendor software.

You will assess issues, document details, and escalate to Level 2 according to SLA guidelines. You will coordinate with IT teams to deploy resources, update clients, and maintain ConnectWise records. Strong communication and multi-tasking are essential in a fast-paced environment.