IT Support Technician II — Lab & Classroom IT

University of Georgia; Athens (GA); On-site; USD 45,000 - 50,000; Full time

Job summary

University of Georgia in Athens is seeking an IT Professional Associate to provide desktop and lab support within the Grady-Information Tech Service unit. The role emphasizes diagnosing and resolving hardware, software, peripherals, and network device issues across Windows and MacOS workstations.

The candidate should have strong communication and organizational skills, be able to work independently or in a small team, and support MS Office and Adobe Creative Cloud applications.

Qualifications

• High school diploma or equivalent and 2 years of related experience.

Responsibilities

• Install, standardize and troubleshoot desktop systems in a complex office or lab environment.
• Assist clients with questions regarding Information Technology use and practices.
• MS Office, Adobe Creative Cloud and other desktop applications, including various email clients.
• Hardware knowledge and basic printer troubleshooting.
• Reserve and maintain the college’s checkout laptops, portable projectors.
• Assist with the management of the college IP addresses.
• Assist with imaging and configuration of hardware for deployment.
• Assist with Active Directory management, joining PCs to the domain and some Group Policy configuration.
• Assist in print server administration.
• Assist in MDT management to ensure applications repository is updated and maintained.
• Assist other members of the IT staff with various ongoing projects.

Skills

Communication

Organization

Windows

MacOS

MS Office

Adobe CC

Email clients

Tools

Active Directory

Group Policy

Job description

University of Georgia in Athens is seeking an IT Professional Associate to provide desktop and lab support within the Grady-Information Tech Service unit. The role emphasizes diagnosing and resolving hardware, software, peripherals, and network device issues across Windows and MacOS workstations.

The candidate should have strong communication and organizational skills, be able to work independently or in a small team, and support MS Office and Adobe Creative Cloud applications.