IT Professional Associate

University of Georgia

Athens (GA)

On-site

USD 45,000 - 50,000

Full time

3 days ago

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Job summary

University of Georgia in Athens is seeking an IT Professional Associate to provide desktop and lab support within the Grady-Information Tech Service unit. The role emphasizes diagnosing and resolving hardware, software, peripherals, and network device issues across Windows and MacOS workstations.

The candidate should have strong communication and organizational skills, be able to work independently or in a small team, and support MS Office and Adobe Creative Cloud applications.

Qualifications

High school diploma or equivalent and 2 years of related experience.

Responsibilities

Install, standardize and troubleshoot desktop systems in a complex office or lab environment.
Assist clients with questions regarding Information Technology use and practices.
MS Office, Adobe Creative Cloud and other desktop applications, including various email clients.
Hardware knowledge and basic printer troubleshooting.
Reserve and maintain the college’s checkout laptops, portable projectors.
Assist with the management of the college IP addresses.
Assist with imaging and configuration of hardware for deployment.
Assist with Active Directory management, joining PCs to the domain and some Group Policy configuration.
Assist in print server administration.
Assist in MDT management to ensure applications repository is updated and maintained.
Assist other members of the IT staff with various ongoing projects.

Skills

Communication

Organization

Windows

MacOS

MS Office

Adobe CC

Email clients

Tools

Active Directory

Group Policy

Job description

IT Professional Associate

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Posting Details

Posting Number: S15904P

Working Title: IT Professional Associate

Department: Grady-Information Tech Service

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Posting Type: External Retirement Plan TRS

Employment Type: Employee Benefits Eligibility Benefits Eligible Full/Part time: Full Time

Work Schedule: Typical 8 a.m. - 5 p.m.

Advertised Salary: $45,000 - $50,000

Posting Date: 10/14/2026

Open until filled: Yes

Closing Date: Proposed Starting Date 12/06/2026

Location of Vacancy: Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title: IT Support Technician II

FLSA: Non-Exempt

FTE: 1.0

Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications

Position Summary

A professional level position within the Information Technology Services Unit of the Grady College of Journalism and Mass Communication. The person filling this position is expected to have a broad knowledge of technical skills to diagnose and resolve issues pertaining to standalone and interconnected systems including hardware, software, peripherals, and network devices. The person in this position may be an IT generalist or an employee with multiple technical specialties such as system administration, network administration, web development, etc.

Knowledge, Skills, Abilities and/or Competencies

Excellent communication and organizational skills needed. The IT Professional will collaborate with other IT professionals in the unit to deploy and support networked Windows and MacOS desktop systems for individual users and a lab environment.

Experience and knowledge of Windows and MacOS for support and configuration, MS Office, Adobe Creative Cloud and other desktop applications such as various email clients.

Successful candidate will have demonstrated the ability to work independently and as a member of a small team.

Physical Demands

Sitting for long periods, working with a keyboard, mouse and monitor. Some moving of equipment. Lifting up to 25 pounds. Driving responsibility: No. Position of Trust: Yes. Access to financial resources: No. P-Card: No. Having a P-Card required: No. Direct interaction with children under 18: No. Direct patient care: No. Security Access: Yes.

Credit and P-Card Policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties / Responsibilities

General Work

Install, standardize and troubleshoot desktop systems in a complex office or lab environment using modern operating systems.
Assist clients with questions regarding Information Technology use and practices.
MS Office, Adobe Creative Cloud and other desktop applications, including various email clients.
Hardware knowledge and basic printer troubleshooting.
Reserve and maintain the college’s checkout laptops, portable projectors.
Assist with the management of the college IP addresses.
Assist with imaging and configuration of hardware for deployment.
Assist with Active Directory management, joining PC’s to the domain and some Group Policy configuration.
Assist in print server administration.
Assist in MDT management to ensure applications repository is updated and maintained.
Assist other members of the IT staff with various ongoing projects.

Percentage of time: 50

AV/Classroom Support

General classroom support of A/V maintenance and troubleshooting.
Serve as the primary point of contact for faculty and staff as they prepare for and conduct special events/presentations.

Percentage of time: 35

Move Computer Systems