IT Support Technician II — Desktop & End-User Solutions

LVHN; Bethlehem (Northampton County); On-site; USD 52,000 - 78,000; Full time

Job summary

Lehigh Valley Health Network in Bethlehem, PA is seeking a capable IT Help Desk Technician to deliver exceptional desktop support across clinical, academic, and corporate settings. This role emphasizes timely problem resolution, proactive guidance, and maintaining patient data security. You will troubleshoot escalated issues, perform software deployments and patches, and document solutions for the knowledge base while guiding junior technicians and communicating clearly with end users.

Qualifications

• High School Diploma/GED required
• 3 years related work experience required
• Experience using ServiceNow ticketing system
• Ability to troubleshoot IP addressing and basic networks
• Strong interpersonal and communication skills
• Ability to handle evolving technologies such as Citrix VDI and printer deployments

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Desktop support

ServiceNow

Networking basics

Customer service

Education

High School Diploma/GED

Tools

Citrix VDI

Printer deployments

Job description

Lehigh Valley Health Network in Bethlehem, PA is seeking a capable IT Help Desk Technician to deliver exceptional desktop support across clinical, academic, and corporate settings. This role emphasizes timely problem resolution, proactive guidance, and maintaining patient data security. You will troubleshoot escalated issues, perform software deployments and patches, and document solutions for the knowledge base while guiding junior technicians and communicating clearly with end users.