Desktop Support Technician II - IT & Citrix Expert

LVHN; Allentown (Lehigh County); On-site; USD 50,000 - 65,000; Full time

Job summary

Lehigh Valley Health Network is seeking an IT Support Technician to deliver desktop, application, and connectivity assistance across clinical, academic, and corporate settings. You will deploy software, document solutions, train junior techs, and communicate clearly with end-users to ensure satisfaction while maintaining IT knowledge bases and contributing to a robust support culture.

This role emphasizes teamwork, patient-centered service, and reliable uptime, with day shift hours and onsite

Qualifications

• Must have strong interpersonal skills and the ability to work with diverse teams.
• Experience with IT service management and ticketing systems (e.g., ServiceNow).
• Familiarity with desktop support, software deployments, and patching.
• Knowledge of network basics and connectivity troubleshooting.

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians
• Communicate effectively with end-users to ensure clarity and satisfaction

Skills

Strong interpersonal skills

Understanding of ticketing systems

IP addressing basics

Connectivity troubleshooting

Troubleshooting

Education

High School Diploma/GED

3 years related work experience

Tools

ServiceNow

Citrix VDI

Printer deployments

Job description

Lehigh Valley Health Network is seeking an IT Support Technician to deliver desktop, application, and connectivity assistance across clinical, academic, and corporate settings. You will deploy software, document solutions, train junior techs, and communicate clearly with end-users to ensure satisfaction while maintaining IT knowledge bases and contributing to a robust support culture.

This role emphasizes teamwork, patient-centered service, and reliable uptime, with day shift hours and onsite