Healthcare Desktop Support Technician II

Lehigh Valley Health Network, Inc.; Allentown, Northern (Lehigh County, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking an IT Desktop Support technician to deliver exceptional client assistance across clinical, academic, and corporate settings. You will troubleshoot desktop, application, and connectivity issues, deploy software, and help deploy devices.

The role requires clear communication, teamwork, and the ability to train junior staff while maintaining documentation in the ServiceNow portal. This on-site position supports a fast-paced health network environment.

Qualifications

• Provide technical support to clients and customers.
• Respond to escalated issues and diagnose root causes.
• Explain solutions clearly and document for knowledge base.

Responsibilities

• Resolve desktop, application, and connectivity issues.
• Perform software deployments and patches as needed.
• Document solutions and update knowledge base.
• Provide training to junior technicians and assist teammates.

Skills

Desktop support

Troubleshooting

End-user guidance

ServiceNow

Citrix VDI

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Job description

Lehigh Valley Health Network, Inc. is seeking an IT Desktop Support technician to deliver exceptional client assistance across clinical, academic, and corporate settings. You will troubleshoot desktop, application, and connectivity issues, deploy software, and help deploy devices.

The role requires clear communication, teamwork, and the ability to train junior staff while maintaining documentation in the ServiceNow portal. This on-site position supports a fast-paced health network environment.