Healthcare Desktop Support Technician II

1004 Lehigh Valley Hospital; Dickson City (Lackawanna County); On-site; USD 48,000 - 72,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) delivers exceptional IT support for clinical, academic, and corporate environments. The role focuses on resolving desktop, application, and connectivity issues, deploying software, and documenting solutions to support a high-performing technology ecosystem.

Ideal candidates will have 3+ years of IT support experience, strong communication skills, and familiarity with ticketing systems like ServiceNow.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of related IT support experience.
• Able to resolve technical issues and escalate when needed.
• Familiar with ticketing systems and documenting workflows.
• Knowledge of IP networking basics and connectivity troubleshooting.

Responsibilities

• Resolve desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Customer support

Ticketing systems

Networking basics

Citrix VDI

Printer deployments

Communication

Education

High School Diploma/GED

Tools

ServiceNow

Job description

Lehigh Valley Health Network (LVHN) delivers exceptional IT support for clinical, academic, and corporate environments. The role focuses on resolving desktop, application, and connectivity issues, deploying software, and documenting solutions to support a high-performing technology ecosystem.

Ideal candidates will have 3+ years of IT support experience, strong communication skills, and familiarity with ticketing systems like ServiceNow.