Service Desk Technician I - IT Solutions

Lehigh Valley Health Network; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Lehigh Valley Health Network is seeking an IT Service Desk professional to provide first-line end-user support across the organization, handling hardware, software, and network questions. You will triage, escalate where needed, and maintain knowledge base documentation to ensure smooth operation of systems.

Responsibilities include responding to user inquiries, guiding users on technology tools, managing tickets, and collaborating with IS&T teams to implement solutions while upholding

Qualifications

• High School Diploma or GED is required.
• Less than 1 year of related work experience.

Responsibilities

• Provides support for software, hardware, security, network problems, and questions via multiple contact channels; documents activity in the service management system.
• Coordinates with IS&T team members to escalate and resolve issues quickly based on priority and severity.
• Documents resolutions and contributes to the knowledge base to address common problems and steps.
• Participates in continual improvement efforts to enhance IS&T and service desk systems and workflows.

Skills

PC Troubleshooting

Mobile Device Troubleshooting

Network Connectivity

Team Collaboration

Attention to Detail

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network is seeking an IT Service Desk professional to provide first-line end-user support across the organization, handling hardware, software, and network questions. You will triage, escalate where needed, and maintain knowledge base documentation to ensure smooth operation of systems.

Responsibilities include responding to user inquiries, guiding users on technology tools, managing tickets, and collaborating with IS&T teams to implement solutions while upholding