Entry-Level IT Help Desk Specialist I

Lehigh Valley Hospital, Inc.; Allentown, Northern (Lehigh County, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Lehigh Valley Health Network is seeking an entry-level Help Desk Technician to provide technical assistance to end-users across the organization. You will troubleshoot hardware and software issues, triage tickets, and ensure the smooth operation of Jefferson systems while following cybersecurity and compliance policies.

You will respond to user inquiries, guide users on technology tools, manage support tickets, and collaborate with IS&T teams to implement solutions, contributing to knowledge

Qualifications

• High School Diploma or GED required.
• Less than 1 year related work experience preferred.

Responsibilities

• Provides support for software, hardware, security, network problems, and questions via multiple channels, documents activity in the service management system and adheres to cybersecurity policies.
• Coordinates with IS&T team members to escalate and resolve issues quickly based on priority and severity.
• Documents resolutions and contributes to the knowledge base to address common problems and troubleshooting steps.
• Participates in continual improvement efforts to enhance IS&T service desk systems and workflows.

Skills

Troubleshooting PCs

Mobile devices

Network connectivity

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network is seeking an entry-level Help Desk Technician to provide technical assistance to end-users across the organization. You will troubleshoot hardware and software issues, triage tickets, and ensure the smooth operation of Jefferson systems while following cybersecurity and compliance policies.

You will respond to user inquiries, guide users on technology tools, manage support tickets, and collaborate with IS&T teams to implement solutions, contributing to knowledge