Tech II, Client Services: Desktop & IT Support

Lehigh Valley Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 52,000 - 70,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Technician II in Client Services to deliver desktop support and deployment services. You will troubleshoot escalated issues, deploy software, and document solutions to help the IT knowledge base.

This role focuses on strong customer service and technical collaboration in a healthcare environment. Join LVHN's forward-thinking team that values teamwork, technology, and patient-centric support.

Qualifications

• High School Diploma/GED.
• 3+ years related work experience.
• Strong interpersonal skills to provide a positive support experience.
• Understanding of ticketing systems (e.g. ServiceNow).
• Ability to troubleshoot and escalate technical issues when necessary.
• Familiarity with desktop support concepts and basic networking.

Responsibilities

• Resolve escalated desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to the IT knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Interpersonal skills

Ticketing systems

Customer service mindset

Education

High School Diploma/GED

Tools

ServiceNow

Citrix VDI

Printer deployments

Job description

Lehigh Valley Health Network, Inc. is seeking a Technician II in Client Services to deliver desktop support and deployment services. You will troubleshoot escalated issues, deploy software, and document solutions to help the IT knowledge base.

This role focuses on strong customer service and technical collaboration in a healthcare environment. Join LVHN's forward-thinking team that values teamwork, technology, and patient-centric support.