Senior Desktop Support Technician - Client Services

LVHN; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network is seeking an experienced Desktop Support professional to resolve complex issues and guide Tier 1/2 staff. You will manage endpoints, assist with system improvements, and ensure IT stability across the organization.

The role emphasizes collaboration with engineers and IT leadership, acting as a subject matter expert to support strategic technology initiatives and maintain high patient-care standards.

Qualifications

• High School Diploma or GED required.
• 5 years related work experience.
• Ability to learn new systems and tools quickly as part of IS&T initiatives.
• Collaborate with team during projects and after-hours support as needed.
• Clear verbal and written communication for end-users and documenting incidents.
• Familiarity with ticketing systems (ServiceNow) and workflow documentation.
• Understanding of IP addressing, connectivity troubleshooting, and basic network protocols.

Responsibilities

• Diagnose and resolve advanced issues related to operating systems, enterprise applications, and endpoint security.
• Collaborate with IT teams to ensure desktop environments align with standards and security policies.
• Mentor and provide technical guidance to Tier 1 and Tier 2 staff.
• Document advanced troubleshooting procedures and contribute to knowledge base.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Desktop support

End-user support

Windows OS

Ticketing Systems

Network basics

Education

High School Diploma

Tools

ServiceNow

Remote desktop tools

Job description

Lehigh Valley Health Network is seeking an experienced Desktop Support professional to resolve complex issues and guide Tier 1/2 staff. You will manage endpoints, assist with system improvements, and ensure IT stability across the organization.

The role emphasizes collaboration with engineers and IT leadership, acting as a subject matter expert to support strategic technology initiatives and maintain high patient-care standards.