Senior Desktop & Endpoint IT Support Technician

Lehigh Valley Health Network, Inc.; Allentown, Northern (Lehigh County, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking an experienced desktop support specialist responsible for resolving complex technical issues beyond Tier 1 and 2.

The role requires deep expertise in desktop infrastructure, endpoint management, and collaboration with engineers and IT leadership to drive improvements. You will mentor junior staff, document advanced procedures, and ensure system stability while adhering to IT policies.

Qualifications

• Advanced troubleshooting of operating systems, applications, and endpoints.
• Strong communication with end-users and teams.
• Experience mentoring Tier 1/2 staff and sharing knowledge.
• Ability to document procedures and contribute to knowledge base.

Responsibilities

• Diagnose and resolve advanced desktop issues across OS and enterprise apps.
• Collaborate with IT teams to ensure security and standard configurations.
• Mentor and guide Tier 1/2 staff in best practices.
• Document complex troubleshooting steps for the knowledge base.
• Communicate clearly with end-users to ensure satisfaction.

Skills

Advanced desktop support

Mentoring

Documentation

Ticketing systems

Education

High School Diploma/GED

Tools

ServiceNow

Job description

Lehigh Valley Health Network, Inc. is seeking an experienced desktop support specialist responsible for resolving complex technical issues beyond Tier 1 and 2.

The role requires deep expertise in desktop infrastructure, endpoint management, and collaboration with engineers and IT leadership to drive improvements. You will mentor junior staff, document advanced procedures, and ensure system stability while adhering to IT policies.