IT Support Technician II - Customer-Focused Tech Lead

United Parcel Service, Inc.; Oklahoma City (OK); On-site; USD 90,000 - 110,000; Full time

Job summary

UPS is seeking a skilled IT service delivery professional to oversee the execution of customized IT solutions and organizational initiatives. You will coordinate cross-functional teams, manage cost and resources, and ensure a high-quality customer experience across IT services and project deployments.

The role emphasizes proactive planning, expense monitoring, and collaboration with customers and vendors to drive performance and security across hardware, software, and network infrastructure.

Qualifications

• Proven ability to manage complex IT service delivery initiatives.
• Experience with root cause analysis and KPI/SLA-driven reporting.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Lead delivery of IT services, support, and project deployments.
• Manage costs, staffing, equipment inventory, and security of resources.
• Provide technical training and development to teams and customers.

Job description

UPS is seeking a skilled IT service delivery professional to oversee the execution of customized IT solutions and organizational initiatives. You will coordinate cross-functional teams, manage cost and resources, and ensure a high-quality customer experience across IT services and project deployments.

The role emphasizes proactive planning, expense monitoring, and collaboration with customers and vendors to drive performance and security across hardware, software, and network infrastructure.