IT Support Technician II – Projects & 24/7 Service

UOH UPS Inc (Ohio); United States; On-site; USD 90,000 - 125,000; Full time

Job summary

United Parcel Service, Inc. is seeking an IT services leader to drive delivery and implementation of customized solutions across the organization.

The role emphasizes root cause analysis, KPI reporting, SLAs, and collaboration with cross-functional teams and partner vendors. You will manage costs, staffing, inventory, system compliance, safety, and security of hardware, software, automation, and network infrastructure, while delivering technical training and developing staff and customers.

Qualifications

• Excellent communication and organizational abilities.
• Experience handling high-volume support tickets.
• Ability to work cross-functionally and deliver IT services.

Responsibilities

• Manage delivery of IT services and project deployments.
• Coordinate cross-functional teams to improve customer experience.

Skills

Communication skills

Ticket management

Organizational skills

A+ Certification

Net+ Certification

Job description

United Parcel Service, Inc. is seeking an IT services leader to drive delivery and implementation of customized solutions across the organization.

The role emphasizes root cause analysis, KPI reporting, SLAs, and collaboration with cross-functional teams and partner vendors. You will manage costs, staffing, inventory, system compliance, safety, and security of hardware, software, automation, and network infrastructure, while delivering technical training and developing staff and customers.