IT Support Technician II - 24/7 Ops & Customer Experience

United Parcel Service, Inc.; West Yarmouth (MA); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Vacation

Paid Holidays

Paid Sick Leave

Stock Purchase Program

Job summary

UPS is seeking an IT services leader who will ensure successful execution of customized solutions and organizational initiatives. You will oversee delivery, control costs, manage staff and inventory, ensure system compliance and safety, and provide technical training.

The role requires coordination with cross-functional teams and vendors, with 24/7 project tracking and support. Experience in IT operations, strong communication, and ability to work within established SLAs and KPIs are essential.

Qualifications

• Perform technical, analytical, or maintenance work.
• Knowledge gained through a vocational/technical degree program and on-the-job training.

Responsibilities

• Lead delivery of IT services, support, and project deployments.
• Manage cost, staffing, equipment inventory, and system compliance.
• Provide technical training and development to teams and customers.
• Monitor expenses to meet financial expectations and metrics.
• Build professional relationships with customers through face-to-face engagement.

Skills

Windows 11

Troubleshooting

Reliable Transportation

Tools

None

Job description

UPS is seeking an IT services leader who will ensure successful execution of customized solutions and organizational initiatives. You will oversee delivery, control costs, manage staff and inventory, ensure system compliance and safety, and provide technical training.

The role requires coordination with cross-functional teams and vendors, with 24/7 project tracking and support. Experience in IT operations, strong communication, and ability to work within established SLAs and KPIs are essential.