Technician II, Technology Support

United Parcel Service, Inc.; West Yarmouth (MA); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement program

Vacation

Paid Holidays

Paid Sick Leave

Stock Purchase Program

Job summary

UPS is seeking an IT services leader who will ensure successful execution of customized solutions and organizational initiatives. You will oversee delivery, control costs, manage staff and inventory, ensure system compliance and safety, and provide technical training.

The role requires coordination with cross-functional teams and vendors, with 24/7 project tracking and support. Experience in IT operations, strong communication, and ability to work within established SLAs and KPIs are essential.

Qualifications

• Perform technical, analytical, or maintenance work.
• Knowledge gained through a vocational/technical degree program and on-the-job training.

Responsibilities

• Lead delivery of IT services, support, and project deployments.
• Manage cost, staffing, equipment inventory, and system compliance.
• Provide technical training and development to teams and customers.
• Monitor expenses to meet financial expectations and metrics.
• Build professional relationships with customers through face-to-face engagement.

Skills

Windows 11

Troubleshooting

Reliable Transportation

Tools

None

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Typicaly, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

• Windows 11
• Troubleshooting
• Reliable Transportation absolutely required

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with moderate supervision.

Work Schedule Hours

Tuesday to Saturday 5:00am to 1:30pm EST

FOR INTERNALS

Pay Grade: A13

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $20.40/hr to $38.10/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• and Discounted Employee Stock Purchase Program