IT Services & Deployment Technician

United Parcel Service, Inc.; Atlanta (GA); On-site; USD 95,000 - 120,000; Full time

Job summary

UPS in Atlanta is seeking a permanent IT program role to lead the delivery of customized solutions and manage cross-functional projects. The position emphasizes cost control, staffing, equipment inventory, and security of IT resources, with a focus on delivering excellent customer experiences.

The role may involve coding/integration with external systems and requires active planning, monitoring, and optimization of expenses to meet organizational metrics.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must be currently located in the same geographic location as the job or willing to relocate yourself - Required

Responsibilities

• Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships.
• Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
• May require coding, programming, and/or integration with external customer technology and systems.
• Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Job description

UPS in Atlanta is seeking a permanent IT program role to lead the delivery of customized solutions and manage cross-functional projects. The position emphasizes cost control, staffing, equipment inventory, and security of IT resources, with a focus on delivering excellent customer experiences.

The role may involve coding/integration with external systems and requires active planning, monitoring, and optimization of expenses to meet organizational metrics.