IT Support Technician II: Classroom & Desk IT

University of Georgia; Kentucky; On-site; USD 42,000 - 52,000; Full time

Job summary

University of Georgia IT is seeking an IT Professional Associate to provide proactive desktop and classroom support for Franklin College. You will assist with Windows and Mac systems, networking, peripherals, and security, delivering timely helpdesk services in a team environment.

You’ll collaborate with senior staff, build relationships with faculty and staff, and participate in ongoing training while working Monday–Friday 8am–5pm in the Athens area.

Qualifications

• High school diploma or equivalent and 2 years of related experience.

Responsibilities

• Manage assigned and incoming tasks to facilitate client support.
• Train and develop technical skills and under supervision, provide assistance to junior team members as appropriate.
• Understand and implement Franklin OIT standards and policies.
• Respond to requests for service and engage in proactive computer support for units in Franklin College as assigned.
• Provide defined aspects of support for desktop and laptop computers (Windows and Mac) including security, networking, peripherals, hardware, and software.

Skills

Basic problem-solving

Desktop/Laptop experience

TCP/IP networking

Productivity apps

Technical process design

Education

High school diploma or equivalent

Job description

University of Georgia IT is seeking an IT Professional Associate to provide proactive desktop and classroom support for Franklin College. You will assist with Windows and Mac systems, networking, peripherals, and security, delivering timely helpdesk services in a team environment.

You’ll collaborate with senior staff, build relationships with faculty and staff, and participate in ongoing training while working Monday–Friday 8am–5pm in the Athens area.