IT Systems & Desktop Support Technician

University of Georgia; Athens (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Georgia is seeking an Assistant System Administrator to support computing devices across units in the Office of Research. You will handle desktop support (Windows/Mac), imaging, printer management, device inventory, and management via Intune/Addigy, plus user and network management.

The position requires completing specified certifications within the first two years of hire, strong communication, and meticulous documentation.

Qualifications

• High school diploma or equivalent required.
• Willingness to complete specified certifications within two years.
• Experience providing IT support across Windows/Mac.
• Strong customer service and documentation skills.
• Ability to manage time and meet deadlines.

Responsibilities

• New device imaging and automated imaging process development.
• New device installs and troubleshooting.
• Application setup and troubleshooting.
• Device tracking and maintenance.
• Device network assignment and maintenance.
• User/Group maintenance.
• Communicate with team regarding issues and resolutions.
• Assist end users in device and application usage.
• Maintain unit documentation regarding devices, protocols, and processes.

Skills

IT support principles

Troubleshooting

Communication skills

Attention to detail

Time management

Documentation

Customer service

Team player

Certifications pursuit

Education

High school diploma or equivalent

Tools

Intune

Addigy

Active Directory (AD)

Entra

Printer management software

Job description

The University of Georgia is seeking an Assistant System Administrator to support computing devices across units in the Office of Research. You will handle desktop support (Windows/Mac), imaging, printer management, device inventory, and management via Intune/Addigy, plus user and network management.

The position requires completing specified certifications within the first two years of hire, strong communication, and meticulous documentation.