IT Support Technician I — Onsite Lab & User Help

The University of Georgia; Athens (GA); On-site; USD 32,000 - 40,000; Full time

Job summary

The University of Georgia is seeking an IT Professional Assistant to build and maintain lab images, support Windows and macOS endpoints, and assist with security updates and onboarding. This on-site role operates 8:00 AM–5:00 PM, Monday–Friday across campus labs and staff machines.

Candidates should have a high school diploma, proficiency with Windows/macOS, and familiarity with endpoint security and remote support tools. UGA emphasizes equal opportunity employment and professional development.

Qualifications

• High school diploma or equivalent.
• Experience with Windows Server 2012/2016 and macOS in an enterprise environment; Active Directory and Group Policy knowledge.
• Familiarity with endpoint security practices and remote support tools.

Responsibilities

• Provide day-to-day technical support for desktops and mobile devices.
• Assist with onboarding and equipment provisioning for new staff.
• Deploy security updates and standard configurations using management tools.
• Manage user accounts and access per guidelines; WEPA service support tasks.
• Support IT onboarding across multiple campuses and locations.

Skills

Operating Systems & Endpoint Support

Remote Support & Security Practices

Scripting & Automation (Basic)

Device & Print Support

Virtualization & Cloud (Awareness)

A/V & Communication Tools

Education

High school diploma or equivalent

Tools

BeyondTrust

Faronics Deep Freeze

Boot Camp

Apple Remote Desktop

PowerShell

JAMF

Intune

Job description

The University of Georgia is seeking an IT Professional Assistant to build and maintain lab images, support Windows and macOS endpoints, and assist with security updates and onboarding. This on-site role operates 8:00 AM–5:00 PM, Monday–Friday across campus labs and staff machines.

Candidates should have a high school diploma, proficiency with Windows/macOS, and familiarity with endpoint security and remote support tools. UGA emphasizes equal opportunity employment and professional development.