IT Support & Systems Admin — Help Desk Specialist

University of Georgia; Athens (GA); On-site; USD 48,000 - 62,000; Full time

Job summary

The University of Georgia in Athens, GA, seeks an IT Support Specialist to assist faculty, staff, and students with desktop and networked systems. You will provide Tier 1 help via phone, email, Teams, and in-person, document known issues, and escalate when needed.

Reporting to OTIS, you will help manage Active Directory policies, patch management, and hardware/software upgrades, while delivering prompt, courteous support in a fast-paced campus environment.

Qualifications

• Bachelor's degree in a related field or equivalent.
• Experience providing technical support in a multi-user environment.
• Familiarity with Active Directory, ITIL-like processes, and ticketing systems.

Responsibilities

• Provide Tier 1 technical support to faculty, staff, and students via phone, email, Teams, and in person.
• Document known problems and solutions in an internal ticketing system.
• Install, configure, and troubleshoot hardware and software; manage AD group policies.
• Assist with A/V technologies and coordinate with supervisory staff as needed.

Skills

Communication skills

Critical thinking

Attention to detail

Documentation

IT processes

AD environment

Windows/Apple/Linux

AV support

Team / one-on-one work

Education

Bachelor's degree or equivalent

Job description

The University of Georgia in Athens, GA, seeks an IT Support Specialist to assist faculty, staff, and students with desktop and networked systems. You will provide Tier 1 help via phone, email, Teams, and in-person, document known issues, and escalate when needed.

Reporting to OTIS, you will help manage Active Directory policies, patch management, and hardware/software upgrades, while delivering prompt, courteous support in a fast-paced campus environment.