IT Support Technician II

Texas Tech University Health Sciences Center; Odessa (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Wellness programs

Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center is seeking an IT Support Technician II to provide technical support for departments, faculty, staff, and students. The role focuses on basic hardware and some software support, with specialization in department-specific IT needs.

The position requires a Bachelor's degree in a related field and up to five years combined education/experience, with a background check after offer. Strong OS experience and PC support certification are preferred.

Qualifications

• Bachelor's degree in CS, MIS, IT or related field with 1 year of related full-time paid experience or 5 years total (education+experience).
• Criminal background check after conditional offer before employment.
• Experience with multiple operating systems including Windows and macOS; familiarity with IT policies and service goals.

Responsibilities

• Collaborate with IT staff to meet needs within IT operations and procedures.
• Log into phone system and be ready to handle calls.
• Ensure prompt answering of calls received by the technician.
• Assist in developing IT policies, procedures, and service goals.

Skills

Windows & macOS experience

Network domain experience

PC Support certification (A+/Microsoft

Education

Bachelor's degree in Computer Science / MIS / IT or related field

Job description

Position Description

The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Position Description

The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. The IT Support Technician II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Major/Essential Functions

• Collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.
• Log into phone system and is ready to receive calls.
• Ensure prompt answering of calls presented to technician in the phone system.
• Assist in the development of IT policies, procedures, and service goals.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years. Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

• Experience with multiple operating systems including Microsoft Windows, Apple Macintosh.
• Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications).
• Advanced experience with network domain environments.

Required Attachments

Cover Letter, Resume / CV

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.