IT Support Technician II

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 32,000 - 34,000; Full time

Job summary

Texas Tech University Health Sciences Center in Lubbock is seeking an IT Support Technician II to provide hardware and software support for departments, faculty, staff, and students. The role involves specialized hardware/software support and collaboration with IT staff, with up to 25% travel.

The position is full-time, hourly, with pay grade 23.00–25.00 and requires a Bachelor's degree with CS/MIS/IT coursework or five years of related experience; CompTIA A+ and Microsoft qualifications are

Qualifications

• Bachelor's degree with coursework in computer science, MIS, IT, or related area plus one year related full-time paid experience.
• Or a combination of related education and/or experience to equal five (5) years.
• Applicants will be subject to a criminal background check after a conditional offer.

Responsibilities

• Collaborate with other IT staff to meet needs within IT OP and procedures.
• Log into phone system and be ready to receive calls.
• Ensure prompt answering of calls presented to technician in the phone system.
• Assist in the development of IT policies, procedures, and service goals.

Skills

Windows OS

macOS

PC troubleshooting

Education

Bachelor's degree with CS/MIS/IT coursework

Tools

CompTIA A+

Microsoft qualifications

Job description

Extended Job Title

IT Support Technician II

Position Description

The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Requisition ID

45963BR

Travel Required

Up to 25%

Pay Grade Maximum

25.00

Major/Essential Functions

• Collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.
• Loginto phone system and is ready to receive calls.
• Ensure prompt answering of calls presented to technician in the phone system.
• Assist in the development of IT policies, procedures, and service goals.

Grant Funded?

No

Pay Grade Minimum

23.00

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

• Experience with multiple operating systems including Microsoft Windows, Apple Macintosh.
• Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications).
• Advanced experience with network domain environments.

Department

ITSC Lbk

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience to equal five (5) years.

Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

CTT, IT

Army Military Occupational Specialty Code

25B, 255A

Air Force Specialty Code

3D1X1, 3D1X2

Marine Military Occupational Specialty Code

0651, 6694

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case‑by‑case basis, the institution may also sponsor eligible individuals for change‑of‑status or change‑of‑employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.