IT Support Technician I: Remote & Onsite Help Desk

Teknor Apex; Brownsville (TN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Teknor Apex in Brownsville, TN seeks an IT Support Specialist responsible for technical support to users, identifying and resolving hardware, software and operator problems, installs PCs with necessary software, and provides ongoing support both onsite and remote. The role involves working with vendors, participating in 24x7 help-desk rotations, training users, and ensuring data confidentiality.

Requires an associate degree in IT (or BS with certs) and 2-3 years PC experience; ability to lift up

Qualifications

• Associate degree in IT or BS degree with certifications
• 2-3 years PC experience
• Ability to lift up to 50 lbs

Responsibilities

• Install new PCs and upgrade software
• Provide onsite and remote user support
• Interact with vendors for service on equipment
• Participate in 24x7 help-desk rotations
• Diagnose and resolve issues with other areas
• Set up and disconnect IT equipment for moves
• Provide basic systems training
• Ensure confidentiality and data integrity
• Knowledge of CCTV and telephone systems

Skills

PC hardware

Software troubleshooting

Remote support

Customer service

Vendor coordination

Education

Associate degree in Information Technology

BS in Information Technology

Tools

CCTV systems

Telephone systems

IT equipment setup

Job description

Teknor Apex in Brownsville, TN seeks an IT Support Specialist responsible for technical support to users, identifying and resolving hardware, software and operator problems, installs PCs with necessary software, and provides ongoing support both onsite and remote. The role involves working with vendors, participating in 24x7 help-desk rotations, training users, and ensuring data confidentiality.

Requires an associate degree in IT (or BS with certs) and 2-3 years PC experience; ability to lift up