IT Support Technician I

Teknor Apex; Brownsville (TN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Teknor Apex in Brownsville, TN seeks an IT Support Specialist responsible for technical support to users, identifying and resolving hardware, software and operator problems, installs PCs with necessary software, and provides ongoing support both onsite and remote. The role involves working with vendors, participating in 24x7 help-desk rotations, training users, and ensuring data confidentiality.

Requires an associate degree in IT (or BS with certs) and 2-3 years PC experience; ability to lift up

Qualifications

• Associate degree in IT or BS degree with certifications
• 2-3 years PC experience
• Ability to lift up to 50 lbs

Responsibilities

• Install new PCs and upgrade software
• Provide onsite and remote user support
• Interact with vendors for service on equipment
• Participate in 24x7 help-desk rotations
• Diagnose and resolve issues with other areas
• Set up and disconnect IT equipment for moves
• Provide basic systems training
• Ensure confidentiality and data integrity
• Knowledge of CCTV and telephone systems

Skills

PC hardware

Software troubleshooting

Remote support

Customer service

Vendor coordination

Education

Associate degree in Information Technology

BS in Information Technology

Tools

CCTV systems

Telephone systems

IT equipment setup

Job description

Responsible for technical support to users. Identifies and resolves hardware, software and operator problems, makes minor repairs or calls vendors to supply the products and/or service necessary to support the user.

• Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
• Provides ongoing support to the user community both onsite and remote i.e., troubleshooting hardware and software problems.
• Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
• Participate in rotational 24x7 help-desk support.
• Works in conjunction with other areas to diagnose and resolve issues.
• Handles set-up and disconnect of IT equipment for intra-office moves
• Provides basic systems training to new users
• Ensures confidentiality and data integrity at all times while working on systems.
• Has a working knowledge of CCTV systems and implementation.
• Has a working knowledge of telephone systems and troubleshooting.
• Performs additional duties and responsibilities as assigned.

Education and/or Work Experience Requirements:

• Associate degree with additional certifications or BS degree in Information Technology
• Position requires between 2-3 years of PC experience.
• Work requires the application of a variety of procedures, policies, and/or precedents used in combination. Frequently, the application of multiple, technical activities are employed; thus, analytic ability and inductive thinking are required.
• Ability to lift, carry, move computer equipment (i.e., monitors, printers, CPU’s etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone