IT Support Technician I — Endpoint & Windows Expert

Teknor Apex Company

Pawtucket (RI)

On-site

USD 52,000 - 68,000

Full time

2 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Teknor Apex Company is seeking an IT Support Technician in Rhode Island to provide frontline technical assistance for Windows, Microsoft 365, and endpoint devices. You will deploy, manage, and troubleshoot devices, assist with identity management, and maintain accurate records to meet SLAs.

The role requires 2–3 years of relevant experience, an associate degree in IT or related field, and relevant certifications.

Qualifications

Proven experience providing end-user IT support.
Experience with Windows/Office 365 and device management.
Strong customer service and problem-solving skills.
Ability to document steps and update knowledge bases.

Responsibilities

Provides first-line technical support for Windows workstations, laptops, mobile devices, Microsoft 365, printers, VPN, and other end-user technologies.
Performs endpoint deployment and lifecycle management activities including device staging and asset tracking.
Executes identity and access management activities including MFA support.
Troubleshoots endpoint hardware, OS, M365 apps, Intune, and business apps; escalates when needed.
Maintains accurate service tickets and documentation; follows SLAs.
Creates knowledge base articles and SOPs to improve first-contact resolution.
Identifies recurring issues and suggests process improvements.
Assists with software packaging and deployment using Intune, PDQ Deploy, or similar platforms.
Adheres to cybersecurity and change management procedures; participates in on-call coverage.