IT Support Technician I

Teknor Apex Company; Tennessee; On-site; USD 45,000 - 65,000; Full time

Job summary

Teknor Apex Company is seeking an IT Help Desk professional to deliver user support, troubleshoot hardware and software, and install/upgrade PCs. You will work onsite and remotely, coordinate with vendors, and participate in rotating 24x7 coverage.

You will assist with moves and provide basic training while ensuring data confidentiality. Ideal candidates have an associate degree (or BS in IT) and 2–3 years of PC experience, with knowledge of CCTV and telephone systems.

Qualifications

• Provide technical support to users and resolve hardware and software issues.
• Install software for new PCs and upgrade existing systems.
• Maintain onsite and remote user support and troubleshoot problems.
• Ability to lift and move computer equipment daily.
• Maintain confidentiality and data integrity at all times.

Responsibilities

• Provide ongoing support to the user community onsite and remotely.
• Interact with vendors about equipment service and repair.
• Participate in rotational 24x7 help-desk support.
• Assist with intra-office moves and setup/disconnect of IT equipment.
• Provide basic systems training to new users.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Remote support

Vendor coordination

Communication

Confidentiality awareness

Education

Associate degree with certifications

BS degree in Information Technology

Tools

CCTV systems

Telephone systems

Job description

Responsible for technical support to users. Identifies and resolves hardware, software and operator problems, makes minor repairs or calls vendors to supply the products and/or service necessary to support the user.

• Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
• Provides ongoing support to the user community both onsite and remote i.e., troubleshooting hardware and software problems.
• Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
• Participate in rotational 24x7 help-desk support.
• Works in conjunction with other areas to diagnose and resolve issues.
• Handles set-up and disconnect of IT equipment for intra-office moves
• Provides basic systems training to new users
• Ensures confidentiality and data integrity at all times while working on systems.
• Has a working knowledge of CCTV systems and implementation.
• Has a working knowledge of telephone systems and troubleshooting.
• Performs additional duties and responsibilities as assigned.

Education and/or Work Experience Requirements:

• Associate degree with additional certifications or BS degree in Information Technology
• Position requires between 2-3 years of PC experience.
• Work requires the application of a variety of procedures, policies, and/or precedents used in combination. Frequently, the application of multiple, technical activities are employed; thus, analytic ability and inductive thinking are required.
• Ability to lift, carry, move computer equipment (i.e., monitors, printers, CPU’s etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone
  

Equal Opportunity Employer
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