IT Support Technician I - Helpdesk & Desktop Support

City-of-Thomasvill; Fletcherville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Thomasville is seeking a 1st level IT Support Technician to assist end users with hardware and software issues across the city and affiliated sites. You will handle diagnostics, resolutions, and log tickets in ManageEngine ServiceDesk, and support client-side line of business applications.

The role emphasizes clear communication, teamwork, and timely problem-solving, with responsibilities including computer and printer troubleshooting, software installation, and maintaining lab equipment.

Qualifications

• High school diploma or equivalent.
• Minimum of two years’ experience as an IT Support Technician.
• Capability to obtain Microsoft Entry-Level Certification within the first year of employment.

Responsibilities

• Provide 1st level technical support and resolution for computer problems related to hardware/software, applications, peripherals, and data connections.
• Responsible for all 1st level support for client-side line of business applications.
• Utilize ManageEngine ServiceDesk to log all support issues.
• Troubleshoot, analyze, and resolve desktop computer and printer problems; correct and report any anomalies.
• Assist in the installation and coordination of PCs, workstation OS, and application software.
• Assist in maintaining computers and related equipment in the computer lab.
• Install, relocate, and perform operational checks on computer equipment.
• Conduct yearly inventory of all network-attached client devices.

Skills

Customer communication

Oral and written communication

Desktop troubleshooting

Hardware and software support

Education

High school diploma or equivalent

Microsoft Entry-Level Certification within 1 year

Tools

ManageEngine ServiceDesk

Job description

City of Thomasville is seeking a 1st level IT Support Technician to assist end users with hardware and software issues across the city and affiliated sites. You will handle diagnostics, resolutions, and log tickets in ManageEngine ServiceDesk, and support client-side line of business applications.

The role emphasizes clear communication, teamwork, and timely problem-solving, with responsibilities including computer and printer troubleshooting, software installation, and maintaining lab equipment.