IT Support Technician I – Frontline End-User & Lab Support

City of Thomasville; United States; Vor Ort; USD 40.000 - 65.000; Vollzeit

Zusammenfassung

The City of Thomasville is seeking a proactive IT Support Technician to deliver 1st level technical support for end users across city systems. You will diagnose hardware and software issues and ensure timely resolution for desktop PCs and peripherals.

Responsibilities include logging incidents in ManageEngine ServiceDesk, assisting in software/hardware evaluations, and supporting PC deployment, maintenance, and inventory.

Qualifikationen

• High school diploma or equivalent required.
• Minimum of two years’ experience as an IT Support Technician.
• Capability to obtain Microsoft Entry-Level Certification within the first year of employment.

Aufgaben

• Provide 1st level IT support for hardware and software issues.
• Provide 1st level support for client-side line of business applications.
• Log all support issues in ManageEngine ServiceDesk.
• Troubleshoot desktop computers and printers; report anomalies.
• Assist in analysis of new software/hardware.
• Assist in installing PCs, workstation OS, and application software.
• Maintain computers and related lab equipment.
• Install, relocate, and perform checks on computer equipment.
• Conduct yearly inventory of all network-attached client devices.

Kenntnisse

Oral Communication

Written Communication

Ausbildung

High school diploma or equivalent

Tools

ManageEngine ServiceDesk

Jobbeschreibung

The City of Thomasville is seeking a proactive IT Support Technician to deliver 1st level technical support for end users across city systems. You will diagnose hardware and software issues and ensure timely resolution for desktop PCs and peripherals.

Responsibilities include logging incidents in ManageEngine ServiceDesk, assisting in software/hardware evaluations, and supporting PC deployment, maintenance, and inventory.