IT SUPPORT TECHNICIAN I

City-of-Thomasvill; Fletcherville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Thomasville is seeking a 1st level IT Support Technician to assist end users with hardware and software issues across the city and affiliated sites. You will handle diagnostics, resolutions, and log tickets in ManageEngine ServiceDesk, and support client-side line of business applications.

The role emphasizes clear communication, teamwork, and timely problem-solving, with responsibilities including computer and printer troubleshooting, software installation, and maintaining lab equipment.

Qualifications

• High school diploma or equivalent.
• Minimum of two years’ experience as an IT Support Technician.
• Capability to obtain Microsoft Entry-Level Certification within the first year of employment.

Responsibilities

• Provide 1st level technical support and resolution for computer problems related to hardware/software, applications, peripherals, and data connections.
• Responsible for all 1st level support for client-side line of business applications.
• Utilize ManageEngine ServiceDesk to log all support issues.
• Troubleshoot, analyze, and resolve desktop computer and printer problems; correct and report any anomalies.
• Assist in the installation and coordination of PCs, workstation OS, and application software.
• Assist in maintaining computers and related equipment in the computer lab.
• Install, relocate, and perform operational checks on computer equipment.
• Conduct yearly inventory of all network-attached client devices.

Skills

Customer communication

Oral and written communication

Desktop troubleshooting

Hardware and software support

Education

High school diploma or equivalent

Microsoft Entry-Level Certification within 1 year

Tools

ManageEngine ServiceDesk

Job description

Description

JOB SUMMARY

Provide 1st level technical support to end users for the diagnosis and resolution of hardware and software-related issues within the City of Thomasville and other supported cities/organizations. Responsible for all client-side line of business applications.

ESSENTIAL JOB FUNCTIONS

• Provide 1st level technical support and resolution for computer problems related to hardware/software, applications, peripherals, and data connections.
• Responsible for all 1st level support for client-side line of business applications.
• Utilize ManageEngine ServiceDesk to log all support issues.
• Troubleshoot, analyze, and resolve desktop computer and printer problems; correct and report any anomalies.
• Assist in the analysis of new software/hardware.
• Assist in installing and coordinating the installation of PCs, workstation operating systems, and application software.
• Assist in maintaining computers and related equipment in the computer lab.
• Install, relocate, and perform operational checks on computer equipment.
• Conduct yearly inventory of all network-attached client devices.

Requirements

QUALIFICATIONS

Education and Experience:

• High school diploma or equivalent required.
• Minimum of two years’ experience as an IT Support Technician.
• Capability to obtain Microsoft Entry-Level Certification within the first year of employment.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively with both internal and external customers.
• Strong oral and written communication skills.

PHYSICAL/MENTAL DEMANDS

• Mobility to work in typical office settings using standard office equipment.
• Vision to read printed materials and computer screens.
• Hearing and speech to communicate in person and over the telephone.

WORKING CONDITIONS

• General office setting with occasional deadlines requiring flexibility and adaptability.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered incidental to performing their duties as though they were actually written out in this job description.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.