Service Desk Technician I — IT Support & User Onboarding

ThinkTech Advisors

Greensboro (NC)

On-site

USD 42,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Profit sharing

On-site work

Job summary

ThinkTech Advisors in Greensboro, NC is seeking a Service Desk Technician I to provide first-line technical support for clients and serve as the initial point of contact for service requests. You will troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applications, and document work in ConnectWise while collaborating with teammates.

This entry-level role emphasizes problem solving, customer service, clear communication, and a path to grow your

Qualifications

Foundational IT knowledge from hands-on support, coursework, or certifications.
Experience or exposure to Windows workstations, Microsoft 365, basic networking, or end-user tech issues.
Strong customer service and the ability to explain technical concepts to non-technical users.

Responsibilities

Serve as the first point of contact for client service requests by phone and ticketing system.
Troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applications.
Assist with user onboarding, account administration, software installation, and routine support requests.
Document work performed and maintain accurate ticket records in ConnectWise.
Collaborate with teammates to deliver a consistent client experience.