IT SUPPORT TECHNICIAN I

City of Thomasville; United States; On-site; USD 40,000 - 65,000; Full time

Job summary

The City of Thomasville is seeking a proactive IT Support Technician to deliver 1st level technical support for end users across city systems. You will diagnose hardware and software issues and ensure timely resolution for desktop PCs and peripherals.

Responsibilities include logging incidents in ManageEngine ServiceDesk, assisting in software/hardware evaluations, and supporting PC deployment, maintenance, and inventory.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years’ experience as an IT Support Technician.
• Capability to obtain Microsoft Entry-Level Certification within the first year of employment.

Responsibilities

• Provide 1st level IT support for hardware and software issues.
• Provide 1st level support for client-side line of business applications.
• Log all support issues in ManageEngine ServiceDesk.
• Troubleshoot desktop computers and printers; report anomalies.
• Assist in analysis of new software/hardware.
• Assist in installing PCs, workstation OS, and application software.
• Maintain computers and related lab equipment.
• Install, relocate, and perform checks on computer equipment.
• Conduct yearly inventory of all network-attached client devices.

Skills

Oral Communication

Written Communication

Education

High school diploma or equivalent

Tools

ManageEngine ServiceDesk

Job description

Description

JOB SUMMARY

Provide 1st level technical support to end users for the diagnosis and resolution of hardware and software-related issues within the City of Thomasville and other supported cities/organizations. Responsible for all client-side line of business applications.

ESSENTIAL JOB FUNCTIONS

• Provide 1st level technical support and resolution for computer problems related to hardware/software, applications, peripherals, and data connections.
• Responsible for all 1st level support for client-side line of business applications.
• Utilize ManageEngine ServiceDesk to log all support issues.
• Troubleshoot, analyze, and resolve desktop computer and printer problems; correct and report any anomalies.
• Assist in the analysis of new software/hardware.
• Assist in installing and coordinating the installation of PCs, workstation operating systems, and application software.
• Assist in maintaining computers and related equipment in the computer lab.
• Install, relocate, and perform operational checks on computer equipment.
• Conduct yearly inventory of all network-attached client devices.

Requirements

QUALIFICATIONS

Education and Experience:

• High school diploma or equivalent required.
• Minimum of two years’ experience as an IT Support Technician.
• Capability to obtain Microsoft Entry-Level Certification within the first year of employment.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively with both internal and external customers.
• Strong oral and written communication skills.

PHYSICAL/MENTAL DEMANDS

• Mobility to work in typical office settings using standard office equipment.
• Vision to read printed materials and computer screens.
• Hearing and speech to communicate in person and over the telephone.

WORKING CONDITIONS

• General office setting with occasional deadlines requiring flexibility and adaptability.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered incidental to performing their duties as though they were actually written out in this job description.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.