IT Support Technician I — Frontline Help Desk

Gaylord Hospital, Inc.; Wallingford, Northern (CT, KY); Híbrido; USD 50.000 - 65.000; Jornada completa

Descripción de la vacante

Gaylord Specialty Healthcare in Wallingford, CT seeks an IT Support Technician I for a full-time, on-site role. You will provide frontline technical assistance to end-users, troubleshoot hardware/software, configure devices, and manage user accounts.

This position supports both clinical and administrative staff, with involvement in onboarding and basic network tasks. The role requires 2+ years in IT support, familiarity with Windows OS and Office 365, and experience with ticketing systems

Formación

• Associate’s degree in IT or related field preferred.
• 2+ years of experience in an IT support or help desk environment.
• Strong knowledge of Windows OS and Microsoft Office 365.
• Familiarity with networking concepts, such as LAN/WAN and VPN.
• Proficiency with troubleshooting hardware and software.
• Experience with help desk ticketing systems (e.g., Manage Engine, ServiceNow).
• Experience supporting clinical staff and systems (e.g., Meditech Expanse).

Responsabilidades

• Provide front-line technical support to end-users.
• Troubleshoot desktop computing issues and support hardware/software.
• Assist with installation/configuration/maintenance of hardware, software, and peripherals.
• Set up new user accounts and manage password resets; ensure access to systems per policy.
• Deliver remote and on-site support and maintain ticketing records (e.g., Manage Engine).
• Collaborate with IT staff to resolve complex issues and document solutions.
• Support basic network services (LAN/WAN, VPN, Wi‑Fi) as needed.
• Assist with onboarding activities and project timelines; track SLAs.

Conocimientos

Windows OS

Microsoft Office 365

Networking concepts

Troubleshooting hardware/software

Manage Engine

ServiceNow

Meditech Expanse

Educación

Associate’s degree in IT or related field preferred

CompTIA A+ certification (preferred)

Microsoft, Cisco or other IT certifications (preferred)

Herramientas

Manage Engine

ServiceNow

Descripción del empleo

Gaylord Specialty Healthcare in Wallingford, CT seeks an IT Support Technician I for a full-time, on-site role. You will provide frontline technical assistance to end-users, troubleshoot hardware/software, configure devices, and manage user accounts.

This position supports both clinical and administrative staff, with involvement in onboarding and basic network tasks. The role requires 2+ years in IT support, familiarity with Windows OS and Office 365, and experience with ticketing systems