IT Support & Systems Technician

Community Health Resources; Windsor (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

Education and licensure reimbursement

Tuition Reimbursement/Professional Dev

403b Retirement Plan contributions

Wellness programs

Job summary

Community Health Resources is seeking an Information Technology Support Professional to provide front-line and remote assistance for end users within the Windsor, CT desktop computing environment. You will support M365, software applications, and PC hardware, troubleshoot issues, and help maintain security and performance.

The role requires an IT certificate or degree with 2+ years of support experience, strong communication skills, and a customer-focused mindset.

Qualifications

• Associate degree in IT or related field, or equivalent combination of education and experience.
• 2+ years of experience providing technical support in a professional environment.
• Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware.
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, Wi‑Fi, and VPN.
• Experience with help desk/ticketing systems and remote support tools.
• Excellent written and verbal communication and strong customer service skills.

Responsibilities

• Provide first- and second-level technical support to employees through phone, email, chat, and in-person assistance.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
• Create, configure, and manage user accounts, passwords, permissions, and access to applications and systems.
• Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications.
• Assist with network connectivity and VPN issues and document support requests in the ticketing system.

Skills

Windows OS

Microsoft 365

Networking concepts

Help desk / ticketing systems

Customer service

Communication skills

Problem solving

Education

Certificate or Associate’s Degree in Computer Science or related field

Tools

Active Directory / Microsoft Entra ID

Microsoft 365 administration

IT asset management tools

Job description

Community Health Resources is seeking an Information Technology Support Professional to provide front-line and remote assistance for end users within the Windsor, CT desktop computing environment. You will support M365, software applications, and PC hardware, troubleshoot issues, and help maintain security and performance.

The role requires an IT certificate or degree with 2+ years of support experience, strong communication skills, and a customer-focused mindset.