IT Support Technician I — End-User Devices & After-Hours

Texas Farm Bureau; Waco, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Texas Farm Bureau Casualty Insurance Company, Information Systems department, is seeking an IT Support Specialist to interface with end users and maintain PC equipment. You will install devices, configure software, perform basic networking, and troubleshoot issues in an office environment.

Responsibilities include vendor communication, adherence to departmental standards, and after-hours support when needed.

Qualifications

• Ability to communicate effectively, both orally and in writing.
• Strong organizational and time-management skills.
• Willingness to learn and extend IT skills.
• Must maintain system expert status for at least one critical application within a year.

Responsibilities

• Install end-user devices and equipment.
• Install, configure, and update software.
• Provide basic network support and troubleshoot hardware/software.
• Communicate with vendors as needed and support meetings.

Skills

Communication

Problem solving

Organizational skills

Willingness to learn

Education

Associate degree in computer related field

Tools

Microsoft software

iOS software

Intel platform

Basic networking

Security understanding

Job description

Texas Farm Bureau Casualty Insurance Company, Information Systems department, is seeking an IT Support Specialist to interface with end users and maintain PC equipment. You will install devices, configure software, perform basic networking, and troubleshoot issues in an office environment.

Responsibilities include vendor communication, adherence to departmental standards, and after-hours support when needed.