IT Support Technician I

Teknor Apex Company; Brownsville (AL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Teknor Apex Company is seeking a capable IT Support Specialist to provide technical support to users, both onsite and remotely, and to resolve hardware, software, and operator problems. The role includes installing PCs with software, upgrading existing systems, and coordinating with vendors for service and repairs.

Responsibilities include 24x7 help-desk participation, assisting with moves, and training new users while maintaining data confidentiality and system integrity.

Qualifications

• Associate degree with additional certifications or BS in Information Technology
• 2–3 years of PC experience
• Ability to apply procedures to technical issues and demonstrate analytic thinking
• Ability to lift and move computer equipment up to 50 lbs

Responsibilities

• Provide technical support to users onsite and remotely
• Install new PCs with necessary software and upgrade existing systems
• Troubleshoot hardware and software issues and coordinating with vendors
• Participate in 24x7 help-desk rotation
• Assist with setup and disconnect of IT equipment during office moves

Skills

Technical support

Remote troubleshooting

CCTV knowledge

Telephone systems

Education

Associate degree or BS in IT

Tools

PC hardware

Printers

CCTV systems

Telephony systems

Job description

Responsible for technical support to users. Identifies and resolves hardware, software and operator problems, makes minor repairs or calls vendors to supply the products and/or service necessary to support the user.

• Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
• Provides ongoing support to the user community both onsite and remote i.e., troubleshooting hardware and software problems.
• Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
• Participate in rotational 24x7 help-desk support.
• Works in conjunction with other areas to diagnose and resolve issues.
• Handles set-up and disconnect of IT equipment for intra-office moves
• Provides basic systems training to new users
• Ensures confidentiality and data integrity at all times while working on systems.
• Has a working knowledge of CCTV systems and implementation.
• Has a working knowledge of telephone systems and troubleshooting.
• Performs additional duties and responsibilities as assigned.

Education and/or Work Experience Requirements

• Associate degree with additional certifications or BS degree in Information Technology
• Position requires between 2-3 years of PC experience.
• Work requires the application of a variety of procedures, policies, and/or precedents used in combination. Frequently, the application of multiple, technical activities are employed; thus, analytic ability and inductive thinking are required.
• Ability to lift, carry, move computer equipment (i.e., monitors, printers, CPU's etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone