IT Help Desk Specialist — End‑User Support & Training

Texas Farm Bureau; Waco (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Texas Farm Bureau in Waco, Texas, is seeking a candidate for a technical support position. The role involves providing first line technical support for corporate business needs, troubleshooting corporate equipment, and training users.

Applicants should be pursuing an Associate’s Degree in a computer-related field and possess basic knowledge of PC operating systems and Microsoft Office applications. Strong problem-solving skills and communication abilities are essential for this role.

Responsibilities

• Troubleshoot and resolve problems with corporate equipment hardware and software.
• Provide overview training to end users.
• Update and resolve helpdesk work orders per established procedures.
• Perform other duties as assigned.

Skills

PC operating systems

Microsoft Office application software

Access Manager

Active Directory

CICS

Problem solving abilities

Typing speed (30 WPM)

Oral and written communication skills

Education

Pursuing an Associate’s Degree or above in a computer related field

Job description

Texas Farm Bureau in Waco, Texas, is seeking a candidate for a technical support position. The role involves providing first line technical support for corporate business needs, troubleshooting corporate equipment, and training users.

Applicants should be pursuing an Associate’s Degree in a computer-related field and possess basic knowledge of PC operating systems and Microsoft Office applications. Strong problem-solving skills and communication abilities are essential for this role.