IT Support Technician I

Teknor Apex Company; Brownsville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Teknor Apex Company is seeking an IT Help Desk Technician to provide technical support to users. The role requires diagnosing hardware and software issues, performing minor repairs, and coordinating with vendors for service needs.

You will install and upgrade PCs, deliver remote assistance, and participate in rotating 24×7 help-desk coverage. Strong communication and confidentiality are essential as you support a dynamic user community.

Qualifications

• Associate degree or BS in Information Technology or related field.
• 2–3 years of PC experience required.
• Ability to follow procedures and adapt to multiple tasks.

Responsibilities

• Provide technical support to users onsite and remotely.
• Install and upgrade PCs and software as needed.
• Troubleshoot hardware and software problems and coordinate with vendors.
• Participate in 24×7 help-desk support on a rotating basis.
• Interact with vendors to service computer equipment and track status.
• Move and set up IT equipment for office relocations and provide basic user training.

Skills

PC hardware

PC software

Troubleshooting

Vendor coordination

Remote support

Communication

Education

Associate degree in Information Technology

Tools

CCTV systems

Telephone systems

Job description

Responsible for technical support to users. Identifies and resolves hardware, software and operator problems, makes minor repairs or calls vendors to supply the products and/or service necessary to support the user.

• Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
• Provides ongoing support to the user community both onsite and remote i.e., troubleshooting hardware and software problems.
• Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
• Participate in rotational 24×7 help-desk support.
• Works in conjunction with other areas to diagnose and resolve issues.
• Handles set-up and disconnect of IT equipment for intra-office moves
• Provides basic systems training to new users
• Ensures confidentiality and data integrity at all times while working on systems.
• Has a working knowledge of CCTV systems and implementation.
• Has a working knowledge of telephone systems and troubleshooting.
• Performs additional duties and responsibilities as assigned.

Education And/or Work Experience Requirements

• Associate degree with additional certifications or BS degree in Information Technology
• Position requires between 2-3 years of PC experience.
• Work requires the application of a variety of procedures, policies, and/or precedents used in combination. Frequently, the application of multiple, technical activities are employed; thus, analytic ability and inductive thinking are required.
• Ability to lift, carry, move computer equipment (i.e., monitors, printers, CPU’s etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 50 lbs
• Must be able to talk, listen and speak clearly on telephone