IT Support Specialist I — End-User Tech & On-Call

ALS; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ALS in Houston is seeking an IT Specialist I to troubleshoot end-user hardware, software, and connectivity in an enterprise environment. You will assist with AD tasks, Exchange/Office 365, and ServiceNow ticketing while supporting new hires and ongoing operations.

The role emphasizes hands-on problem solving, basic PowerShell, and a willingness to be on call monthly. Strong communication is essential to deescalate issues and keep users productive.

Qualifications

• Experience troubleshooting in an Enterprise Windows environment.
• Familiarity with AD account and OU management, security groups.
• Experience with Exchange/Office 365 email setup and DL management.
• Ability to work with ServiceNow tickets and basic PowerShell.

Responsibilities

• Troubleshoot end-user hardware, software, and connectivity.
• Manage accounts and hardware for hires and departures.
• Support AV and events from an IT perspective.
• Document basic IT processes and procedures.

Skills

Windows OS

Hardware troubleshooting

User support

Active Directory

Office 365 / Exchange

ServiceNow

PowerShell basics

VPN troubleshooting

Networking basics

On-call support

Documentation

Communication skills

Education

CompTIA A+

CompTIA Network+

Tools

Active Directory

Exchange/Office 365

ServiceNow

PowerShell

VPN

Job description

ALS in Houston is seeking an IT Specialist I to troubleshoot end-user hardware, software, and connectivity in an enterprise environment. You will assist with AD tasks, Exchange/Office 365, and ServiceNow ticketing while supporting new hires and ongoing operations.

The role emphasizes hands-on problem solving, basic PowerShell, and a willingness to be on call monthly. Strong communication is essential to deescalate issues and keep users productive.