IT Help Desk Specialist – On‑Call Support

Oklahoma Farm Bureau Insurance Company; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Oklahoma Farm Bureau Insurance Company is seeking an IT Help Desk technician to set up computers, document issues, and support end-user technical needs. The role includes troubleshooting software and hardware, maintaining Active Directory data, and assisting with mainframe operations and events.

A collaborative, customer-focused environment is emphasized. The position is full-time and not remote, with benefits including health insurance, 401(k), and professional development opportunities.

Qualifications

• Associate degree or equivalent or related experience required.
• Strong understanding of workers’ compensation, liability, and disability claims.
• Proficient with common operating systems and software applications.
• Excellent oral and written communication and presentation skills.
• Ability to work in a team and handle conflicts in a fast-paced environment.

Responsibilities

• Set up computers.
• Prepares system build checklists and delivery reports for all computers.
• Participates in the Help Desk call center. Troubleshoots software, hardware, and printer issues.
• Uses the Help Desk ticketing software, Invgate, to document all support issues and log all calls.
• Installs hardware and software on computers as needed.
• Helps maintain up to date information in Active Directory.
• Helps with computer operations, including running mainframe jobs and printing.
• Coordinates with other departments regarding special computer projects, new equipment replacements, etc.
• Adds Knowledgebase articles in Ingvate.
• Participates in weekly after hours/on call rotation.
• Supports company events during and after normal business hours.

Skills

OS & software knowledge

Claims management knowledge

Oral & written communication

PC literacy (MS Office)

Analytical skills

Teamwork

Attendance & punctuality

Problem solving

Education

Associate's degree (A. A.) or equivalent

Job description

Oklahoma Farm Bureau Insurance Company is seeking an IT Help Desk technician to set up computers, document issues, and support end-user technical needs. The role includes troubleshooting software and hardware, maintaining Active Directory data, and assisting with mainframe operations and events.

A collaborative, customer-focused environment is emphasized. The position is full-time and not remote, with benefits including health insurance, 401(k), and professional development opportunities.