Help Desk Specialist Intern

Texas Farm Bureau; Waco (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Texas Farm Bureau in Waco, Texas, is seeking a candidate for a technical support position. The role involves providing first line technical support for corporate business needs, troubleshooting corporate equipment, and training users.

Applicants should be pursuing an Associate’s Degree in a computer-related field and possess basic knowledge of PC operating systems and Microsoft Office applications. Strong problem-solving skills and communication abilities are essential for this role.

Responsibilities

• Troubleshoot and resolve problems with corporate equipment hardware and software.
• Provide overview training to end users.
• Update and resolve helpdesk work orders per established procedures.
• Perform other duties as assigned.

Skills

PC operating systems

Microsoft Office application software

Access Manager

Active Directory

CICS

Problem solving abilities

Typing speed (30 WPM)

Oral and written communication skills

Education

Pursuing an Associate’s Degree or above in a computer related field

Job description

Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Information Systems

This position is responsible for providing first line technical support for employees with regards to corporate business needs, keeping documentation current regarding this support, and escalating reported problems as necessary for the purpose of timely and user-friendly resolution.

MAJOR RESPONSIBILITIES AND AUTHORITY

Troubleshoot and resolve problems with corporate equipment hardware and software.

Provide overview training to end users.

Update and resolve helpdesk work orders per established procedures.

Other duties as assigned.

MINIMUM POSITION QUALIFICATIONS

Must be pursuing an Associate’s Degree or above in a computer related field.

Basic knowledge technical skills below:

• PC operating systems
• Microsoft Office application software
• Access Manager
• Active Directory
• CICS

Strong problem solving abilities.

Ability to type 30 WPM.

Ability and willingness to learn and extend skills.

Strong oral and written communication skills.

PHYSICAL REQUIREMENTS

Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.

Extended periods of sitting and concentration.

Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.

WORKING CONDITIONS

Occasional long, irregular hours.

Occasional travel by auto or other public transportation.

Work to be conducted in office environment owned or leased by company.

Texas Farm Bureauis an Equal Opportunity Employer (M/F/D/V).